Refund policy

Before you collect your order

• You can cancel any time before pickup for a full refund to your original payment method.
• If we can't fulfil part of your order, we'll let you know and refund those items in full.
• Pre-orders: if a release is delayed, we'll post the new date on our News page and WhatsApp group.

At pickup

• Please check your items at the counter. If anything is wrong, tell us before you leave and we'll replace or refund it.

After you collect your order

• Once items have left the store, all sales are final: no refunds, returns or exchanges, except with special approval from store management.
• Opened sealed products cannot be returned.

This doesn't affect your rights under Singapore consumer law.

Questions: WhatsApp +65 9667 9668 or hello@arcanesanctumtcg.com